Frequently Asked Questions

We’re conveniently located near top employers such as Walmart, The Atlantis and conveniently located right next to the shuttle stop for Tesla Gigafactory and Panasonic.

The Phoenix Reno is just a 4-minute drive to the following locations, making your daily commute simple and stress-free: 

• Walmart
• Sam's Club
• TJ Maxx
• Ross
• Ulta
• Nordstrom Rack

While internet is not included, we do recommend Spectrum and have a wonderful representative in the area that ensures you get the best rates for your internet needs

​Yes, each apartment has one assigned covered space, and each uncovered space is considered first-come, first-served. 

​Currently, we do not offer furnished apartments. ​ ​ ​

​Residents are welcome to have guests no more than 5 consecutive nights and no more than twice that many days within one month. Please visit our office to learn more! 

​The Phoenix Reno hosts regular community events such as BINGO Nights, Raffles, and pool parties to help you connect with your neighbors and make the most of your time here.

​Our community is pet-friendly. We do not have any breed or weight restrictions. There is a maximum of 2 pets (dogs and/or cats) allowed per apartment. We have multiple doggy stations around the community and an enclosed dog run for your pets to enjoy! 

​The Phoenix Reno does not offer storage units or garages.

​Quiet hours are from 10 PM to 7 AM daily to ensure a peaceful environment for all residents.

The Phoenix Reno is conveniently located right across from the S. Virgina and Kietzke RTC Bus stop. 

​The application process typically takes between 24–72 hours, depending on how quickly we receive all required documents. Our team will keep you informed every step of the way!

​The Phoenix Reno offers flexible lease contracts, ranging from 3 to 12 months. Contact the leasing team for more information.

Rent payments are due on the first of each month with a grace period to the fourth and considered late on the fifth. You can pay rent through your Resident Portal with a debit/credit card or feel free to stop by the office with a money order, or cashier's check.

​We accept pay stubs, offer letters, bank statements, proof of social security, retirement income, the previous year's tax return; if self-employed, or proof of financial aid as acceptable forms of income. Talk to our leasing team if you’re unsure about your specific situation.

​​​Build your credit by paying your rent on time! Boom is a service that enables you to build your credit by simply paying your rent on time. This means no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and Boom will take care of the rest. Please let the office know if you have any questions!  

​​​The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors.  By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved.  Instead of just credit score and income, the index looks at several factors such as:
 
1. Payment history on all trade lines
2. Ratio of rent to income
3. Ratio of debt to income
4. Collections
5. Ratio of positive to negative credit lines​

​​Our company requires that all residents have $100k liability coverage. For your convenience, we offer a plan to fulfill this requirement. The cost for this plan is $17 per person per month (through 2026).  You may waive this coverage if you already have liability insurance through another provider however, you must submit a copy of your policy for review so we can ensure it meets our property requirements.  Opting out of plan coverage and submission of an alternative policy must be done within our portal https://portal.confirminsurance.com/s/.

We also offer Personal Contents Coverage (PCON) for $5.50 per person per month (through 2026).  Though this is not mandatory, if you would like to waive this coverage you must opt out of the plan within our portal https://hra.confirminsurance.com/ppp-opt-out.